Redressal of Complaints :

To enable the customers to voice their grievances or offer suggestions for improvement in customer service, “Customer Day” is observed at all the offices of the Bank across the organization covering branches, Regional / Zonal Offices and Head Office, on 15th of every month ( next day, if 15th is a holiday or half day).

In case of any complaint, the matter may be first brought to the notice of concerned Branch Manager for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager / Zonal Manager concerned whose name, address and other details may be obtained by clicking the link - Click here for details of Regional Managers / Zonal Managers

If the complainant still feels unsatisfied with the responses received, he/she can address the complaint to the bank’s Nodal Officer at Head Office designated to deal with customers’ complaints / grievance giving full details of the case on the below mentioned address :

Shri Harish Malik
General Manager Operations & Services
Bank of Baroda, Head Office,
Suraj Plaza-I, 8th Floor,
Sayajigunj, Maganwadi,
Vadodara-390 005
(Gujarat) India.


Tel. : (0265) 2363001 – 2361852 (PBX)
Fax : (0265) 2362914

e-mail : gm.ops.ho@bankofbaroda.com

After exhausting all the above machinery / channels, if the customer is not satisfied, he/she may write to Chairman & Managing Director of the Bank and even after this, if he/she is not satisfied, he/she is free to take recourse to the following:

• Directorate of Public Grievances, Government of India, Cabinet Secretariat,Sansad Marg, New Delhi.
  
  
• The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 2006 – Click here for details of Nodal Officers of our Bank for Banking Ombudsman Scheme.
  
  
• The District Consumer Forum under consumer Protection Act, 1985.