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Cental Pension Processing Centre (CPPC)

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Toll Free Help Line: 1800 111 348
Central Pension Processing Centre (CPPC)

Pensioners are our valuable and worthy customers. The Bank is committed to provide best of the customer service to them. We value their role in the nation building. As Senior Citizens of the country, we recognize their valuable contribution. With a view to provide better and complaint free service to all pensioners, Bank of Baroda has centralised the payment of pension throughout the country at all pension paying branches from the CPPC. The CPPC is located at 13th Floor, Bank Of Baroda Building,16 Parliament Street,New Delhi - 110001.

It undertakes the calculation of the pension for the pensioners drawing pension from our Bank. Changes in pension paying parameters including revised DA, Arrears of DA etc. are also made centrally. Through creation of pool of specialized officers at CPPC, we are striving for timely and accurate payment of pension to all categories of pensioners as well as redressal of grievances of the pensioners.

For redressal of Pensioners’ grievances a Toll Free Help Line 1800 111 348 has been provided at CPPC. Pensioners can also contact us via. Email at

To start with the job of pension payment to Central Civil Pensioners and Railway Pensioners is centralised at the CPPC. With effect from 01.10.2012 payment to Telecom Pensioners is centralized at CPPC.

The details required for availing Pension Disbursement Facility from Bank of Baroda are as under:

  • Before commencement of pension – Pensioners should have a Savings Bank Account preferably Joint account with Spouse (E or S) with our bank.
  • The same has to be intimated to PPO issuing authorities for sending the PPO to the paying branch through the respective Link Branch for crediting the pension amount.

> Details of Functional Heads of CPPC,New Delhi
> Complaints Redressal Matrix
> Pension Payment Scheme Booklet of CPAO
> Download various Certificates/ Undertakings

Cental Pension Processing Centre (CPPC)
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